Frequently Asked Questions

Terms And Conditions

THESE TERMS AND CONDITIONS CONTAIN LEGAL OBLIGATIONS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE FINGERPRINTING PLACE VERSAILLES SITE AND SERVICES


Terms of use

When you access the web site of Fingerprinting Place Versailles you accept and agree to be bound by and comply with these Terms and Conditions (hereinafter called the « Terms and Conditions ») described on the web site (hereinafter called « Site »). Please take a moment to become familiar with the Terms and Conditions. If you do not accept the Terms and Conditions, you should immediately discontinue any use of this Site, as you are deemed to have accepted them if you continue to consult it.

The Terms and Conditions of the Site may be changed at any time without notice. You agree to review the Terms and Conditions regularly and your continued access or use of the Site will mean that you agree to any such changes.

General

The Terms and Conditions are of general application and shall be read together with and as supplementary to any disclaimer, term, or condition posted on the site.

If any provision of the Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of the Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Site Policy

  1. Fingerprinting Place Versailles provides our best efforts in assisting you with your application for the suspension of the criminal record (Pardon) and U.S. Entry I-192 Waiver applications and related services, but cannot guarantee a time frame when you will receive your results as these are based on the response times of the government agencies involved.
  2. Any information you provide to us becomes the sole property of Fingerprinting Place Versailles and may be used by our company. We take your privacy and confidentiality very seriously and will not transmit, disclose or sell your information to third parties without your permission. Any information provided by phone or mail is not secure and it is possible that it may be subject to interception or may be lost. In such case, Fingerprinting Place Versailles is not liable for any damages.
  3. By completing an on-line application you authorize Fingerprinting Place Versailles to begin working on your behalf. All fees for our services become due immediately unless you have made other payment arrangements with Fingerprinting Place Versailles. In order to be eligible for our priority services, applicants must pay all fees in full at the time of application.
  4. Fingerprinting Place Versailles cannot guaranty the granting of a US Entry Waiver or suspension of the criminal record.
  5. You are responsible for mailing or brining your documents to the appropriate Fingerprinting Place Versailles office at your expense.
  6. Fingerprinting Place Versailles reserves the right to refuse any application.
  7. If payments are late or missed this may result in your file being placed on hold and a late payment fee of $100 being charged to your account to reactivate the file. It may take up to 30 days for work on your file to be resumed after a late payment has been made. A $50.00 fee will be charged to your account for a missed payment, including a declined credit card or insufficient funds.
  8. You may cancel your application within five (5) business days after the first payment for a Record Suspension or USA Waiver application in writing; we will refund your payment less $150 administration fee per file. Requests for cancellations made after five (5) business days will not be refunded.  There are absolutely no refunds after the five (5) business days from the first form of payment made to Fingerprinting Place Versailles.
  9. Your application will be put on hold after three attempts to contact you with no response. Any file that is restarted after it was put on hold or cancelled will incur a fee of $100.
  10. If a client is ineligible for the Record Suspension, Canadian pardon or USA entry waiver, a refund may be issued less $150 administration fee per file.
  11. All complaints must be sent in writing, must specifically address the exact nature of the complaint, and will be responded to in writing within 7 business days, where possible. During that period, Fingerprinting Place Versailles will review the file, speak to the client’s case worker, determine if resolution is possible and do our best to ensure the client’s satisfaction. Often, the nature of the complaint may be related to factors outside of the control of Fingerprinting Place Versailles, such as courts or the RCMP delaying the transmission of requested documents.


Accuracy of information

The information provided in this site by Fingerprinting Place Versailles is for information purposes only and is not intended, under any circumstances, to provide advice to you, and should not be relied upon in that regard. The information is believed to be accurate at the time it is posted on the web site and not subsequently. Modifications can occur at all times without notice.

Warranty

The present site and its contents are provided without any guarantee, on an « as is » basis, without any representations, warrantees or conditions of any kind, whether express or implied, and including without limitation implied warrantees of merchantability of fitness for a particular purpose.

Without limiting the above, Fingerprinting Place Versailles, does not represent or warrant that:

  • The site or its content will be available or will function without interruption or that it will be free of errors or that any errors will be corrected; or
  • The use of the site and, including the browsing and downloading of any content, will be free of viruses, Trojan horses, worms or other destructive or disruptive components; or
  • Your use of the site and its content will not infringe the intellectual property or other rights of any third party.

When using the site, you have to take reasonable precautions to scan for computer viruses, worms, Trojan horses, and other items of a destructive nature. It is also up to you to ensure that you have complete and current backup of the information contained on your computer system prior to using the site.

You will assume the entire costs of all necessary servicing, repair, or correction to any equipment arising from or connected to your access to the present site.

No liability

Fingerprinting Place Versailles will not be liable under any circumstances to you, or any other party, for any damages (direct or indirect, special, consequential or other) relating to the use of the site and its contents by you or anyone else (including without limitation, loss of use, loss of business, loss of data, loss of profits and third party claims).

In case of claims, suits, debts, damages, loses and fees, independently of any negligence, or any other fault, Fingerprinting Place Versailles or any other person for whom they could be responsible will not be held liable for any damages or losses suffered as a result of the operational failure, malfunction, interruption, change, amendment or withdrawal of the site.

No Legal Opinion

The contents of this Website are provided for informational purposes only and do not constitute legal advice. You should not act on the sole basis of the information contained in this Site.

Copyright

The site is protected by copyright and its content cannot be altered without infringing on the author’s rights and his/her moral rights.


Limitation of liability

You expressly understand and agree that in no event shall Fingerprinting Place Versailles, including its affiliates and licensors, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether Fingerprinting Place Versailles had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of the Fingerprinting Place Versailles site, (b) any unauthorized access to or modification to any of your content or transmissions, or (c) any other matter relating to the Fingerprinting Place Versailles Site or any of the services.

You expressly acknowledge that Fingerprinting Place Versailles has entered into this agreement, and has and will make the Fingerprinting Place Versailles Site, Content and Services available to you in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between you and Fingerprinting Place Versailles. You expressly agree that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of, a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy or termination of this agreement.

User conduct

In consideration of the availability, and your use, of a Fingerprinting Place Versailles Site or any of the Services, you agree to comply with all applicable laws and regulations and these Terms and Conditions when using the Fingerprinting Place Versailles Site or Service. You acknowledge that Fingerprinting Place Versailles may investigate any violations of law and may cooperate with law enforcement authorities in prosecuting users in this regard. Additionally, you agree not to:

  • post, transmit, link to, or otherwise distribute any materials, information or content constituting, advocating or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use of the Fingerprinting Place Versailles or any of the Services in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Fingerprinting Place Versailles Site, any of the Services, or the Internet;
  • defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others including, without limitation, rights relating to privacy and publicity;
  • post, transmit, link to, or otherwise distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information; or
  • post, transmit, link to, or otherwise distribute any information, materials or content (including for greater certainty, software) which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component.

Submission of ideas and/or suggestions

Fingerprinting Place Versailles is always improving its websites and Services and developing new features. If you have ideas and/or suggestions regarding improvements or additions, we would like to hear them – but any submission will be subject to these Terms and Conditions.

Under no circumstances shall any disclosure of any idea and/or suggestion or related material to Fingerprinting Place Versailles be subject to any obligation of confidentiality or expectation of compensation. By submitting the idea and/or suggestion or any related material to Fingerprinting Place Versailles, you are waiving any and all rights that you may have in the idea and/or suggestion or any related material and are representing and warranting to Fingerprinting Place Versailles that the idea and/or suggestion or any related material are wholly original with you, that no one else has any rights in the idea and/or suggestion or any related material and that Fingerprinting Place Versailles is free to implement the idea and/or suggestion and to use the related material if it so desires, as provided or as modified by Fingerprinting Place Versailles, without obtaining permission or license from any third party.

Disclaimer

You expressly understand and agree that: (a) the Fingerprinting Place Versailles site and any of the services are provided on an “as is” and “as available” basis and that Fingerprinting Place Versailles makes no warranties, representations or conditions (as used in this section, “warranties”) of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement and that any such warranties are hereby expressly disclaimed, and (b) Fingerprinting Place Versailles specifically makes no warranties that the Fingerprinting Place Versailles site or any of the services, including any content, information, products or services obtained from or through the use of the Fingerprinting Place Versailles site or any of the services, will be provided on an uninterrupted, timely, secure or error-free basis or that such services or the results derived therefrom will meet your requirements or expectations.

Content linked to the Fingerprinting Place Versailles Site

Please exercise discretion while browsing the Internet. Please note that certain links on the Fingerprinting Place Versailles Site may take you to other websites. Fingerprinting Place Versailles provides these links only as a convenience and not as an endorsement by Fingerprinting Place Versailles. These linked sites are not necessarily under the control of Fingerprinting Place Versailles. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements. Fingerprinting Place Versailles is not responsible for the content of any such linked sites or any other web page which is not part of the Fingerprinting Place Versailles Site and under Fingerprinting Place Versailles’s control. Unless otherwise expressly provided, Fingerprinting Place Versailles makes no representation or warranty regarding, and does not endorse, any linked site or the information, products or services appearing thereon. Accordingly, you agree that Fingerprinting Place Versailles will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any site linked from the Fingerprinting Place Versailles Site.

Dealings with third parties

You acknowledge and agree that your correspondence or business dealings with any third parties, including any merchants or advertisers, found on, or through, the Fingerprinting Place Versailles Site or any of the Services, including payment for and delivery of related goods and services, and all other terms, conditions, representations and warranties related to such dealings, are solely as between you and such third parties. Fingerprinting Place Versailles assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable laws in connection with any such transactions shall be your’s alone. You agree that Fingerprinting Place Versailles shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, any such dealings or transactions.

Restrictions on use of materials

All material, information and content available on the Fingerprinting Place Versailles Site (collectively, “Content”), including the manner in which such Content is presented, and the Services are: Copyright © Fingerprinting Place Versailles Inc., its affiliates and/or licensors. All rights reserved. Such Content is protected by Canadian and worldwide copyright laws and treaty provisions. Fingerprinting Place Versailles grants you a limited non-exclusive, non-transferable license to use and display on your computer or other electronic access device, the Content and Services for your own personal and non-commercial use only, provided that you do not modify the Content and that you maintain all copyright and other proprietary notices. Except as provided herein, you agree not to reproduce, make derivative works of, retransmit, distribute, sell, publish, communicate, broadcast or otherwise make available any of the Content obtained through the Fingerprinting Place Versailles Site or any of the Services, including without limitation, by caching, framing or similar means, without the prior written consent of the respective copyright owner of such Content.

Responsibility for minors

In cases where you have authorized a minor to use the Fingerprinting Place Versailles Site or any of the Services, you recognize that you are fully responsible for: (a) the online conduct of such minor; (b) controlling the minor’s access to and use of the Fingerprinting Place Versailles Site or any of the Services; and (c) the consequences of any misuse by the minor. You acknowledge that some of the areas of the Fingerprinting Place Versailles Site may contain material that is inappropriate for minors.

Forums and content submissions

By uploading materials to any chat board or forum available on the Fingerprinting Place Versailles Site (collectively, “Forums”) or otherwise submitting any materials to us through any other content generating or submitting Service on the Fingerprinting Place Versailles Site, you automatically grant (or warrant that the owner of such materials expressly grants) Fingerprinting Place Versailles a world-wide, perpetual, royalty-free, irrevocable and non-exclusive right and license to use, copy, adapt, transmit, communicate, publicly display and perform, distribute and create compilations and derivative works from such submitted materials, for the purposes of publishing and promoting such materials in connection with the Forum or other Service through which the materials were submitted or generated, and for all promotions thereof. Such license shall apply with respect to any form, media, or technology now known or later developed. In addition, you warrant that all “moral rights” in such materials have been waived.

In addition, you automatically grant (or warrant that the owner of such material expressly grants) Fingerprinting Place Versailles a world-wide, perpetual, royalty-free, irrevocable and non-exclusive right and license to televise, broadcast, transmit, exploit, use, communicate, publicly display and perform, distribute and create compilations and derivative works from, such submitted materials in any manner, media or technology, including, but not limited to all forms of television, wireless and online technology, now known or later developed.

If you are a minor, you must have permission from your parent or guardian to upload any materials to a Forum. Fingerprinting Place Versailles may request a parent’s or guardian’s email address from anyone who uploads any materials to a Forum for the purpose of verifying with the parent or guardian that he/she has in fact given permission for such uploading. In the event that material is uploaded without permission, all uploaded material will be removed immediately and without notice to you.

When participating in a Forum, never assume that people are who they say they are, know what they say they know, or are affiliated with whom they say they are affiliated. Fingerprinting Place Versailles cannot be responsible for the content or accuracy of any information, and will not be responsible for any reliance or decisions made based on such information. When using a Forum, you may not post, transmit, link to, or otherwise distribute any information, materials or content that do not generally pertain to the designated topic or theme of the particular Forum. Use of a Forum for commercial purposes of any kind is strictly prohibited. Please note that Fingerprinting Place Versailles reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of these Terms and Conditions.

Indemnification

You agree to defend, indemnify and hold harmless each of Fingerprinting Place Versailles, its affiliates and licensors and each of their respective officers, directors, employees and agents, including all third parties mentioned on a Fingerprinting Place Versailles Site, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of any of these Terms and Conditions; (b) your access to or use of a Fingerprinting Place Versailles, Services or Content; or (c) your use or reliance on, or publication, communication or distribution of anything on or from the Fingerprinting Place Versailles Site or through any of the Services. You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Modifications

Fingerprinting Place Versailles reserves the right, in its sole discretion, to add to, remove, modify or otherwise change any part of these Terms and Conditions, in whole or in part, at any time. Except as otherwise expressly contemplated herein, changes will be effective when posted on a Fingerprinting Place Versailles Site. Please check these Terms and Conditions regularly for updates by checking the date of “Last Update” at the top of this document. If any change is not acceptable to you, you must discontinue your use of the Fingerprinting Place Versailles Site and any of the Services immediately. Your continued use of the Fingerprinting Place Versailles Site or any of the Services after any such changes are posted will constitute acceptance of those changes. Further, Fingerprinting Place Versailles reserves the right to change, modify, suspend or discontinue any aspect of the Fingerprinting Place Versailles Site, Services or Content from time to time without notice or liability and for any reason whatsoever.

Arbitration and actions

Except where prohibited by applicable law, any controversy, claim or dispute arising out of or relating to these Terms and Conditions, your use of any Fingerprinting Place Versailles Site or Service or the relationship which results from these Terms and Conditions, including without limitation, the performance, breach, enforcement, existence or validity of the matters provided for in these Terms and Conditions which cannot be amicably resolved, even if only one of the parties declares that there is a difference (collectively, a “Claim”), will be referred to and finally settled (to the exclusion of the courts) by private and confidential binding arbitration before a single arbitrator held in Montreal, Quebec in English and governed by Quebec law, as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the criminal law of Canada and is independent of either party. Any such Claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim, controversy or dispute of any other party. You agree to waive any right you may have to commence or participate in any class action against us related to any Claim and, where applicable, you also agree to opt out of any class proceedings against us. Notwithstanding the foregoing, we reserve the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Termination

You acknowledge and agree that Fingerprinting Place Versailles, in its sole and absolute discretion, may, without notice to you, suspend or terminate your account or your use of, or access to, the Fingerprinting Place Versailles Site or any of the Services, and remove and discard any information or content related to the Fingerprinting Place Versailles or any of the Services (and your use thereof), for any reason, including where Fingerprinting Place Versailles believes that you have violated any of these Terms and Conditions. You further agree that Fingerprinting Place Versailles shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Fingerprinting Place Versailles Site or any of the Services or with any terms, conditions, rules, policies, guidelines, or practices of Fingerprinting Place Versailles in operating the Fingerprinting Place Versailles Site or any of the Services, your sole and exclusive remedy is to discontinue using the Fingerprinting Place Versailles Site or any of the Services.

General provisions

This agreement is personal to you, and you may not assign your rights or obligations to anyone. These Terms and Conditions constitute the entire agreement between Fingerprinting Place Versailles and you pertaining to your use of the Fingerprinting Place Versailles Site, Services and Content and supersede any prior agreements between you and Fingerprinting Place Versailles with respect to the subject matter hereof. Fingerprinting Place Versailles’s failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions shall not constitute or be construed as a waiver of any right or provision. If any of the provisions (or parts thereof) contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions (or parts thereof) contained herein. No changes to these Terms and Conditions shall be made except by a revised posting on this page or except as otherwise expressly contemplated herein. The parties have required that these Terms and Conditions and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents que s’y rattachent soient rédigés en anglais.

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